Refund Policy

1. Right of withdrawal (7-day guarantee)

In accordance with Article 49 of the Brazilian Consumer Protection Code, for purchases made outside a physical establishment (including online purchases), you have the right to request cancellation and a full refund within 7 (seven) calendar days from the date of purchase, with no justification required.

2. How to request a refund

To request a refund within the guarantee period, contact us at vlrnegociosdigitais@vlrnegociosdigitais.space with the following information:

• Full name used on the purchase;
• Email or phone number used at checkout;
• Purchase date and product name;
• Reason for the request (optional).

3. Processing time

Once your request is confirmed, the refund is processed within 10 (ten) business days and returned through the same payment method used for the purchase. The time for the amount to appear on your statement may vary depending on your bank or card issuer.

4. Refund requests after the guarantee period

After the 7-day period, refund requests will be reviewed on a case-by-case basis, taking into account product usage and the circumstances described. Contact our support team so we can evaluate your case.

5. Cancelling recurring subscriptions

For products with recurring billing, cancellation can be requested at any time through the same contact channel, preventing charges in future billing cycles. Amounts already charged in the current cycle follow the rules above.

6. Contact

To request a refund or ask questions about this policy, reach us at vlrnegociosdigitais@vlrnegociosdigitais.space or by phone at (43) 9163-0288, Monday through Friday.

Last updated: September 2026.